FAQ


Are the Ice Castles open now?

  • Yes.  We expect that both Ice Castles will be open through February 20, 2013.

Is there an Ice Castle in Silverthorne, Colorado this year?

  • No.  There are two Ice Castles this year.  One is at Mall of America in Minnesota, and the other is at Ski Times Square in Steamboat Springs, Colorado.

Are you open on holidays? 

  • Yes, unless specifically posted otherwise.

Is the Ice Castle handicap accessible, and do you allow wheelchairs?

  • The Ice Castle is not created to meet handicap accessibility standards.  The grounds within the Ice Castle are crushed ice mixed with snow and are very bumpy.   We do allow people in wheelchairs to come through the Ice Castle if they feel that the bumpy, uneven terrain will be acceptable to them.
  • Keep in mind is that the entire Ice Castle is made up of ice – from the walking paths to the towers. We run a high speed tiller and hand-pick the walking paths to create walking areas with a walkable surface. The walking surface changes daily depending on recent weather conditions, recent snowfall, current and recent temperatures, etc.
  • The walking path surface generally ranges from something similar to that of packed gravel to a uneven surface composed of chopped up chunks of ice. The surface is generally not slick, but there are some places that can be slippery. It is much more bumpy than a sidewalk or parking lot.  In fact, early in the 2011 season we had the Australian paralympic ski team of 10 athletes come through in wheelchairs. Each athlete balanced on two wheels and pushed themselves through the ice castle.
  • If the person in the wheelchair is sensitive to bumps, or if a bumpy ride would be painful for the person in the wheelchair, then we would not recommend a visit to the Ice Castle. If uneven terrain and bumps would not be a problem, then you may bring a wheelchair into the Ice Castle.
  • We have seen parents bring a sled and pull their children with disabilities or young children through the Ice Castle. We allow this as long as the parents don’t run with the sled.
cleardot FAQWhat kind of footwear or clothing should I wear to visit the Ice Castles?
  • Dress for winter! Warm clothes and winter boots are best. Shoes and boots with flat soles (like dress shoes or cowboy boots) are slippery and not recommended.
  • Everything inside the Ice Castle is made of ice and snow, including the walking paths. On sunny, warm days, the ice and snow will melt and the surface can become slippery.
  • Most people don’t have any difficulty walking through the Ice Castle with or without ski poles. However, if you are concerned about your safety inside the Ice Castles, please make your concern known to one of our staff before entering the Ice Castle. When you enter the Ice Castle, you agree to obey the Ice Castle rules and you accept our Waiver of Liability.

Do you allow pets at the Ice Castles?

  • There are no pets allowed in the Ice Castle.  Service animals are the only exception.

Who should I contact with a Media Inquiry?

  • Please email Ryan with any media inquiries.  Thank you!

Do you schedule private photography sessions, weddings, and other private events?

  • Yes, we will schedule private photography sessions, weddings and other private events when the Ice Castle is closed to the public.  We will not schedule private events during regular hours. Please email Jackie for more information about available dates, times and fees for these private gatherings.